Frequently Asked Questions
Explore answers to frequently asked questions about our Managed IT Services for therapists, including support, security, pricing, and how we help your practice stay compliant and connected.
A Managed IT Service Provider handles your technology infrastructure—everything from data security to software updates—so you can focus on client care.
A Managed Service Provider (MSP) gives your therapy practice access to professional, secure, and compliant technology support—without the cost of hiring in-house IT staff. Therapists often rely on personal laptops or consumer-grade tools, which can leave sensitive client data vulnerable to breaches, malware, or HIPAA violations.
An MSP like Pandos IT ensures your systems are properly secured, regularly updated, and fully compliant with healthcare regulations.
Yes! Pandos IT is fully HIPAA-compliant. We implement strict security protocols, encrypted communications, and regular audits to ensure your client data is protected at all times. We also only work with vendors and platforms that sign Business Associate Agreements (BAAs), ensuring full compliance across your technology stack.
Absolutely! We offer affordable, streamlined IT solutions specifically designed for solo practitioners, including secure email, and data backup.
Pandos IT provides scalable tiers that grow with your team. We make it easy to onboard new therapists, manage shared systems, and maintain consistent security across your practice.
We provide comprehensive support for multi-location therapy practices through centralized IT management, standardized systems, and secure data sharing across all sites.
We specialize in supporting therapy and mental health practices. That means we understand your compliance needs, your software tools, and the importance of uninterrupted client care. We’re not just IT experts—we’re your strategic partner in delivering secure, efficient, and compassionate care.
Yes. Whether you’re seeing clients in person, remotely, or a mix of both, we provide secure, flexible IT solutions that support your workflow. We ensure your systems are optimized for telehealth, remote access, and in-office reliability.
Our onboarding is smooth and personalized. We start with a discovery call to understand your practice’s needs, then perform a full IT assessment. From there, we create a custom plan, migrate your systems if needed, and provide training to ensure your team is confident and supported.
Yes! We provide automated, encrypted backups and comprehensive disaster recovery plans to ensure your data is safe and recoverable in the event of hardware failure, cyberattacks, or accidental deletion.
We provide enterprise-grade cybersecurity, including firewalls, endpoint protection, encrypted backups, and proactive threat monitoring to keep your practice safe from data breaches and cyberattacks.